rentalqqPrivacy Policy

This page describes what we collect when you use rentalqq and how we keep that data protected. We at rentalqq take your privacy seriously. When you register an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, or engage with our football markets (Liga 1, Piala AFF, Champions League) and other entertainment offerings, you share personal information with us. We process that information according to the principles outlined here.

Our privacy practices are shaped by our commitment to transparency and regulatory compliance. We collect only the information necessary to verify your identity, process your payments, and operate our platform. We do not sell your data to advertisers or marketing firms. We do not share your information with third parties without legal obligation. When we do work with service providers — payment processors, hosting partners, compliance vendors — we contractually require them to protect your data at the same standard we maintain.

The sections below explain what we collect, how we use it, your rights, and how to contact us with privacy questions.

What we collect on rentalqq

We at rentalqq collect the following data when you register and use our platform:

Identity information: Your full name, date of birth, government-issued ID number, and photo ID document (for verification purposes)
Contact information: Your email address and, if provided, phone number
Address information: Your residential address (from proof-of-residence document)
Payment information: Details of your chosen payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet account identifiers) — we do not store full payment card numbers
Transaction records: All deposits, withdrawals, and account activities on rentalqq
Account settings: Your password (stored encrypted), language preferences, and communication preferences
Technical data: Your IP address, browser type, and device information when you access rentalqq

We collect this information to verify your identity, comply with anti-money-laundering regulations, process your payments, and maintain account security. We do not collect more than necessary to fulfill these purposes.

How we use your data on rentalqq

We at rentalqq use your personal data for the following purposes:

Account management: We verify your identity, maintain your account, and ensure only you can access your balance and transaction history
Payment processing: We route your deposits and withdrawals through our payment partners (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) and keep records for reconciliation
Compliance: We review account activity to detect and prevent fraud, money laundering, and other prohibited conduct
Customer support: We respond to your queries and resolve disputes using your account and transaction data
Platform improvement: We analyse usage patterns (without identifying individuals) to improve our services — markets, payment speed, user interface
Legal obligation: We may disclose your data to government agencies, law enforcement, or regulators if required by law

We do not use your data for marketing, profiling, or any purpose you have not explicitly consented to.

Our data storage practices on rentalqq

We store your data on encrypted servers. Our data centres may be located outside Indonesia. We retain your personal information for as long as your account is active plus a retention period required by law (typically three to seven years). You may request deletion of non-essential data after account closure, subject to legal obligations.

Third-party processors and payment partners

We at rentalqq work with service providers who process your data on our behalf. These include payment processors (online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet), hosting providers, compliance vendors, and customer-support platforms. Each partner has signed data-protection agreements requiring them to safeguard your information and use it only for the purpose we specify.

When you deposit or withdraw via mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, or local payment, your payment information is shared with that provider to process the transaction. You should review each payment provider's privacy policy to understand their practices. We are not responsible for their data handling beyond our contractual agreements with them.

Your data rights on rentalqq

Right to access: You can request a copy of all personal data we hold about you
Right to correct: You can update your identity, address, or contact information through your account settings
Right to deletion: You can request deletion of non-essential data after account closure (subject to legal retention requirements)
Right to withdraw consent: You can opt out of non-essential data processing, though this may limit your access to rentalqq services
Right to lodge a complaint: You may contact regulatory authorities in your jurisdiction if you believe we have violated your privacy rights

Cookies and tracking on rentalqq

We at rentalqq use cookies and similar technologies to maintain your login session, remember your preferences, and analyse platform usage. Cookies are small text files stored on your device. Essential cookies (required for login and account security) are used by default. Analytics cookies (which track your behaviour without identifying you personally) are optional; you can disable them in your browser settings without affecting your account access.

We do not use third-party cookies for advertising or behavioural tracking outside rentalqq. Your rentalqq activity is not shared with social-media platforms or external advertisers.

Data security on rentalqq

We at rentalqq use industry-standard encryption (SSL/TLS) to protect your data in transit. Your password is hashed and never stored in plain text. We limit staff access to personal data, and only authorised personnel involved in account management, compliance, and support can view your information.

However, no online system is entirely secure. While we maintain security practices, we cannot guarantee absolute protection against unauthorised access, hacking, or data breaches. If we become aware of a breach affecting your data, we will notify you within reasonable timeframes and outline steps you should take.

Your jurisdiction and rentalqq privacy

Our rentalqq services are available only where local law permits. Users in supported Indonesian jurisdictions — including Jakarta, Surabaya, Bandung, and Medan — are covered by this privacy policy. Your personal data may be transferred to, stored in, and processed outside Indonesia by our hosting providers and service partners. By using rentalqq, you consent to such transfers. If your local laws restrict international data transfers, you should not register an account.

We comply with applicable data-protection regulations in jurisdictions where we operate. If your region has specific privacy laws (such as data protection authorities), we endeavour to meet those standards.

Changes to this privacy policy

We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. Material changes will be communicated to active rentalqq users via email or account notification. Your continued use of rentalqq after changes indicates your acceptance of the updated policy.

For questions about your privacy on rentalqq, requests to access or delete your data, or complaints, contact our support team via your account dashboard. You can also reach us through the FAQ section or review our Terms and Conditions for additional details about account policies. Our Legal Notice provides jurisdiction and compliance information. We aim to respond to all privacy requests within thirty business days.